Insighterr connects to your contact center platform, scores calls and chats against the standards you set, and shows why customers call, where their experience breaks down, and what to fix first. Every finding links to the conversation behind it.
Works with your contact center stack
Every call and chat is evaluated once and used everywhere: by the leaders improving customer experience, the teams coaching agents, and the people managing risk.
See contact drivers, repeat issues, process friction, and churn signals across every call and chat. Ask questions in plain English and get charts and answers drawn from real conversations.
Evaluate calls and chats against your own scorecards. Supervisors coach from specific moments in real calls instead of debating whether a sample was fair.
Check required statements and policy rules on every interaction. Flagged calls come with the transcript line and timestamp, ready for review.
No engineering project and no change to your telephony. Our team handles integration mapping and scorecard calibration with you.
Connect your contact center platform through webhooks, API, or recording exports. No hardware and no changes to your telephony.
Bring your current QA forms or start from a template. Set weights, auto-fail rules, and required disclosures without code. We calibrate with you.
Every call and chat is transcribed, scored, and summarized. Dashboards show trends by team, queue, and topic.
Coach from real moments, fix the processes behind repeat contacts, and answer leadership questions with evidence.
What we need from you: access to recordings or transcripts, your current QA forms, and one point of contact.
Ask about any project, team, or agent: scores, compliance, trends, or what customers said. Answers come back with charts and tables.
Follow one set of conversations from ingestion to scoring, evidence, and the questions leadership asks.
Customer conversations are sensitive. Here is how we handle them. Read the full details in our privacy policy.
Recordings, transcripts, and evaluations are stored and processed in a separate environment for each customer, never mixed with other customers’ data.
Your conversations are never used to train public or third-party AI models.
We complete security questionnaires and walk your team through how data flows through the platform.
We’ll walk through the platform with your use cases in mind. Teams that join our design partner program during the private beta also get:
Something else? Email [email protected].